Terms and Conditions

1. About IMMS

Indian Matchmaking Service (IMMS), available at imms.app, is operated by SUJAVI SOFTWARE SOLUTIONS LTD, company number 13136601.

Registered office:
1 Beauchamp Court, 10 Victors Way
Barnet, Hertfordshire
England, EN5 5TZ

Contact email: admin@imms.app

These Terms govern your use of our matchmaking platform, memberships, consultations and events.

Please read them together with our Privacy Policy, Acceptable Use Policy and any information provided before a membership purchase or event booking.

You must accept these Terms when registering. Optional consent, including consent for sensitive personal information or public success stories, is handled separately.

2. Eligibility and purpose

IMMS provides matrimonial matchmaking services for adults seeking a genuine relationship with the intention of marriage.

To participate, you must:

• Be 21 years of age or older.

• Reside in the United Kingdom and be physically present in the UK when joining.

• Participate voluntarily and be legally free to pursue the marriage relationship you represent yourself as seeking.

• Provide accurate information and complete our verification process.

Eligible UK residents may include visa holders. British citizenship is not required.

You must notify us if your circumstances change in a way that affects your eligibility.

Each person may have only one matchmaking profile unless we expressly agree otherwise.

3. Profile verification and approval

Before approving a profile, our team carries out manual checks, including:

• Verification of the email address.

• Checking the mobile number through a call or WhatsApp.

• A live video call with the person represented by the profile.

• Inspection of identification during that call to check identity and age.

• Review of profile information and willingness to participate.

Verification calls may take place through Zoom or WhatsApp. We do not record these calls, take screenshots of identification, retain ID copies or record identity-document numbers.

We may request clarification, delay approval or refuse a profile where checks cannot be completed satisfactorily.

You must not submit false information, altered identification, misleading photographs or another person’s identity.

Verification reflects the checks performed. It is not a criminal background check or a guarantee of someone’s character, intentions, relationship status or future conduct.

4. Profiles created by parents or family members

A parent or family member may assist with creating a profile. However, the adult represented must personally agree to participate.

We speak directly with that adult during a live call to confirm their interest and obtain their consent before approving the profile.

If the adult does not wish to participate or does not give consent, we remove the profile immediately once this is confirmed directly with them.

Family involvement does not replace the adult’s decisions about introductions, contact sharing, relationships or marriage.

The adult may withdraw consent to participation by contacting admin@imms.app.

5. Account security and personal use

Keep your login credentials confidential and tell us promptly if you suspect unauthorized access.

You must not:

• Sell, transfer or charge others for access to your account.

• Access another person’s account without authorization.

• Scrape profiles, harvest contact details or use unauthorized automated tools.

• Attempt to bypass verification, privacy settings or access restrictions.

• Use member information for advertising, commercial solicitation or unrelated purposes.

Any family assistance must respect the profile subject’s consent and control over participation.

6. Membership plans and payment

Our fixed-term membership options are:

Prices include all applicable taxes and charges. The full amount is payable upfront.

The 3-Year Plan’s equivalent annual cost of £50 is a comparison figure, not an annual instalment arrangement.

Memberships do not renew automatically. Once your membership expires, you may choose to renew at the price then offered.

Before payment, we will show the membership duration, total price and included benefits. Your purchase confirmation will identify the applicable membership period.

Membership includes the matchmaking features described before purchase and access to matchmaker meetings or consultations, subject to availability.

There is no fixed or guaranteed number of individual consultation appointments. Membership does not guarantee an appointment every month.

Meet & Mingle events are separate from matchmaker consultations and require separate tickets. Their prices and booking requirements are stated in the event listing.

Price changes for future purchases do not change the price already paid for an existing fixed term.

7. Interests, photographs and contact sharing

The platform allows members to express interest and request access to photographs or contact details, subject to membership entitlements and applicable privacy controls.

IMMS does not provide member-to-member direct messaging within the platform.

Paying for membership does not automatically provide access to another member’s protected photographs or contact details.

Where approval is required, the other member decides whether to accept a request and authorize sharing. They may decline or choose not to respond.

Do not pressure someone to accept an interest, share information or continue communicating.

Membership does not guarantee a particular number of matches, accepted requests, introductions, responses, relationships or marriage.

8. Membership cancellation and refunds

You may request closure of your account or delete your profile when you no longer wish to participate.

For a membership purchased online, you normally have a statutory right to cancel within 14 days after the contract is made.

To exercise that right, email admin@imms.app with a clear statement that you wish to cancel, including your name, account email and purchase details. You do not have to use a particular form.

If you expressly request services to begin during the cancellation period, we may charge a proportionate amount for services actually supplied before cancellation, but only where the legal requirements for doing so have been met.

Activating your account or allowing access does not, by itself, mean that the entire fixed-term service has been fully performed.

Where a statutory cancellation refund is due, we will issue it without undue delay and within the applicable legal deadline, normally within 14 days after being informed of your decision, using the original payment method unless otherwise agreed.

After the applicable statutory cancellation period, we do not offer discretionary refunds solely because you change your mind, stop using the service or find a partner.

Deleting your profile does not automatically submit a refund request. Contact us if you wish to exercise a cancellation or refund right.

Nothing in these Terms removes your rights where services are not supplied as agreed, are not performed with reasonable care and skill, or another legal entitlement to a remedy applies.

9. Prohibited conduct and content

You must comply with our Acceptable Use Policy.

Human trafficking, including sexual exploitation, is strictly prohibited.

Aiding, abetting, encouraging, promoting or facilitating abuse is strictly prohibited.

You must not use IMMS, its communications, introductions or events to engage in, arrange, support or benefit from:

• Human trafficking, forced labour or sexual exploitation.

• Forced marriage, coercion or participation without free consent.

• Child sexual abuse, grooming or exploitation.

• Creating, requesting, possessing through our services, uploading, distributing or linking to child sexual abuse material, including artificially generated material depicting child sexual abuse.

• Commercial sexual services, prostitution, escort services or the purchase or sale of a person.

• Impersonation, false profiles, stolen photographs or false identification.

• Publishing or maintaining a profile without the adult subject’s consent.

• Sharing non-consensual intimate imagery or threatening to share it.

• Harassment, stalking, intimidation, violence, discriminatory abuse or unwanted sexual conduct.

• Fraud, extortion, money laundering, deceptive requests for money or other financial exploitation.

• Any other illegal activity.

You must not publish another person’s private information or share their photographs or contact details without permission.

Respect refusals, withdrawn consent and requests to stop contact.

10. Reporting concerns and content removal

You can report concerns without holding an IMMS account.

Email admin@imms.app, providing the relevant profile ID or event details, a description of the concern and relevant dates.

Do not download, copy, forward or attach suspected child sexual abuse material. Provide the relevant account or content identifiers instead.

Customer support receives reports and escalates them to Suresh Loganathan, who is responsible for safety decisions and law-enforcement liaison.

We acknowledge reports, conduct an initial review and provide an initial response within two business days. Business days are Monday to Friday, excluding public holidays in England.

Serious safety concerns are prioritized as soon as detected. Some investigations require more time; the initial-response commitment is not a guarantee of final resolution within two business days.

The inbox is checked regularly, including weekends, but is not a continuously monitored emergency service. Contact emergency services directly if someone is in immediate danger.

Our reporting and removal process is available at:

https://imms.app/report-abuse

11. Moderation, suspension and review

Where reasonably necessary to address a safety concern, suspected breach or legal requirement, we may:

• Request clarification or repeat verification.

• Hide or remove a photograph or profile.

• Restrict features or suspend access.

• Withdraw profile approval or terminate an account.

• Refuse admission to or remove a participant from an event.

We may take protective action while assessing a report. A report alone does not establish that an allegation is true.

Where appropriate and lawful, we will explain the reason for a decision. We may limit details to protect safety, privacy or an investigation.

To request review, email admin@imms.app with the relevant profile ID or report reference, the decision and your reasons.

Suresh Loganathan will consider the request and any additional evidence. This is an internal review and does not necessarily involve a different decision-maker.

Protective restrictions may remain during review.

Refund consequences will be assessed fairly in the circumstances and under applicable law. Suspension or termination does not automatically remove statutory refund rights.

12. Law enforcement and safeguarding

We promptly escalate credible concerns involving suspected trafficking, child sexual exploitation, serious threats or other serious offences to the appropriate law-enforcement or safeguarding authority.

We do not wait for a police request before referring a serious safety concern where referral is warranted.

We verify incoming law-enforcement requests and assess the lawful basis, necessity and proportionality of any disclosure.

Relevant records may be preserved or disclosed where legally required or otherwise lawful, subject to additional protections applying to sensitive information and criminal allegations.

Our public process is available at:

https://imms.app/law-enforcement

13. Meet & Mingle events

Event listings explain the date, location, price, eligibility requirements and what the ticket includes.

You must follow reasonable organizer instructions and treat attendees and staff respectfully.

Do not photograph, record or publish identifiable images of other attendees without appropriate permission.

For attendee cancellations, we offer a refund where the request reaches us at least 72 hours before the scheduled event start time.

Requests received less than 72 hours before the start, and non-attendance, do not normally qualify for a discretionary refund. Statutory rights remain unaffected.

For Eventbrite purchases, use the booking’s refund-request route or email admin@imms.app with your order details.

Any applicable ticketing fees and their refund treatment must be disclosed before purchase and remain subject to applicable law.

If we cancel an event, we will notify ticket holders and arrange the applicable refund. If an event is postponed or materially changed, we will explain the available options and honour applicable refund rights.

Our profile-verification process does not constitute criminal background screening of attendees or a guarantee of anyone’s conduct or suitability.

14. Privacy and sensitive information

Our Privacy Policy explains how we collect, use, share, retain and delete personal information.

Acceptance of these Terms does not, by itself, constitute explicit consent to processing special-category information or permission for optional advertising tracking.

Where required, we obtain separate consent for processing religion and any caste/community information used for matchmaking.

Parents or family members cannot give this consent in place of the adult represented.

You may contact admin@imms.app about privacy choices or withdrawal of consent. We will explain any effect on services that depend on the information concerned.

Privacy Policy:

https://imms.app/cms?cms_id=6

15. Content ownership and permitted use

You retain ownership of photographs and other content you submit.

You give IMMS permission to use your content to operate the service, display it in accordance with applicable visibility settings and permissions, and carry out verification, moderation and lawful record handling.

This permission does not authorize unrestricted commercialization of your personal information or photographs.

We obtain separate permission before publishing your success story or using your photographs for that purpose.

You must have the rights and permissions needed to submit content.

The website’s branding, software and other materials belonging to IMMS or its licensors remain their property. You may use them only as reasonably necessary to access the service, unless further permission is granted.

16. Service communications

We send relevant service communications, including verification requests, match information, account updates, booking information and support responses.

We may contact you by email, telephone or WhatsApp as appropriate.

We do not currently send promotional emails or promotional WhatsApp messages.

Contact admin@imms.app to discuss communication preferences. Essential security, transaction or legal communications may still be necessary.

17. Service standards and responsibility

We will provide our services with reasonable care and skill and in accordance with the information agreed before purchase.

We do not guarantee compatibility, a relationship, marriage or another member’s conduct. Exercise judgment when communicating, sharing information or meeting someone.

These limitations do not excuse a failure by IMMS to meet its own contractual or legal duties.

Nothing in these Terms excludes liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or liability that cannot lawfully be excluded.

Your statutory consumer rights remain unaffected.

18. Changes to these Terms

We may update these Terms for legal, safety or operational reasons.

We will show the effective date and provide appropriate notice of material changes.

Changes will not retrospectively remove purchased benefits or statutory rights. Where a proposed change materially disadvantages an existing paid member, we will explain the available options and any applicable right to end the contract.

19. Complaints and applicable law

Send complaints to admin@imms.app, including your account or booking details and the outcome you seek.

These Terms are governed by the law of England and Wales. Consumers elsewhere in the UK retain applicable mandatory protections and rights to bring proceedings in their local courts.

20. Contact

SUJAVI SOFTWARE SOLUTIONS LTD
Company number: 13136601

Registered office:
1 Beauchamp Court, 10 Victors Way
Barnet, Hertfordshire
England, EN5 5TZ

Email: admin@imms.app